SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MeleStore Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://melestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
[Compatibility]： Vertuoline GCA1、Vertuoline Plus、Delonghi ENV150、Delonghi ENV135
Great porduct, perfect fit and no errors on the Verturo machine. The office are now getting one each!! Thank you
Taking the second time-additional two capsules. Goods is sensible, recommend.
Goods come quickly, about 10 days. The quality is good. With NESPRESSO coffee VertuoPlus compatible. But I would not recommend ordering capsule 230 ml. Coffee is very watery. The store said the remark that, if you want more deep coffee, had ordered the capsule 80 or 150 ml. But I have not just is not rich coffee and water with the taste of coffee. I tried different ways of cooking with this capsule-and stronger tamp, насыпая more coffee, and not tamp, насыпая smaller coffee, and that a cross-is preparing to coffee. To get a normal taste, it is necessary to double hammer capsule, and mine twice in the same mug first 100-120 ml. After the strait 100 ml pouring water only. So STOP machine button, перезаряжаем capsule, and льем again first 100 ml. Only way is more or less deep coffee 230-250 ml. Coffee tried ground Julius Meil, degree of saturation-8/10.
Super I arrived safely. And the three sizes and although the Capsule look alike the important thing is drawn pattern underneath. Excellent
Fits the description
Works, did not pay attention to the amount of)
Yes, really beautiful, neat capsule-as the picture. Arrived quickly.
Shipment very fast. Very good product.
Excellent product and exactly as described. Works well with the machine and will save a lot of waste.
It came before the stated deadline. There are no questions about quality. Thank you for the goods.
Capsules top quality. The truth has not yet tried how they cook coffee))
Very good goods, made everything is impeccable! I recommend to everyone who decides to continue using coffee makers independently.
Worth every penny. The cups look and feel premium. The koffee is as good as original cups.
Delivered incredibly quickly, and by mail! The appearance is very high quality, the temper is chic. I will complement the review as I use.
The quality of manufacturing at a very high level-the capsules are pleasant to hold in hands. Coffee turns out wonderful, but you need to experiment with the help.
The goods came, everything is fine
The product is exactly as described. However the coffee is brewed to thin. the same coffee with a drip coffee maker is much more concentrated. And another disappointment is that after more-less 15-20 portion of coffee my Vertuo Plus machine had broken down. I don't know if it's because of the capsule, or it's just a coincidence and the spinning motor failed due to scale. But this is an automatic machine that has a decalc notification function!
Please next time also the road on the package label printing. Then delivery even faster. ;-)
Everything is fine, the capsule went to the coffee maker Nespresso, the coffee lavatz varit, even the foam forms, we thought, it's not in the original capsule capsule capsule The taste of course is not as dense as with original capsules, but for not having the best excellent. A little noisy began to cook a coffee maker, iron still, but it's worth it. It remains to think of how to catch a dropped capsule)) Yes, the delivery is very fast, Moscow. Thank you store!
Product quality is very good. Nespresso machine well to go back.
You need to add to the description what kind of coffee is suitable, as you have to use at random, and the coffee is not strong.
It meets for what was requested and is of good quality enaterial aluminum
Came to Moscow for a month. Capsules quality, stainless steel. Outside they are the same size, but inside the volume is different. The size is written on the side: small, big. Also sent a brush, a spoon for each capsule.
The quality is excellent, I advise everyone. Support Super!!!
It's fine. Is working