SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MeleStore Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://melestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Match description
All great!!!!! Shipping in Brest fast! Recommend store!
Recommend. Kupione thanks group on Facebook AliExpress Tanioszki
Correspond to the description, quality is good but Order was very slow.
Think that would be more, took for coffee Cook Turku to interfere with, quality is good
Spoon in the description, not the first time, boat rather dessert, not tea, the quality is good
Is OK
The legend is a little rude. But for its price OK. Gold scoop shovel for sugar-top)
Description corresponds. Delivery 1 month.
Came for a month, the packing is whole, the description corresponds
I thought it was a teaspoon, and this one can be killed)) The purchase is pleased. Recommend!
Ordered 29.04. Came order 24.06. There was a spoon for a long time. It is large enough and bright. I like it.
Good, I take not the first time, only oooochen Long walked
Everything is wonderful!! Thank you 2 pieces bought before, and here by using decided to buy 2 more, convenient to use, I advise everyone!
The handle is thin and in size larger than a regular teaspoon. Perfect for yogurt and ice cream. Got there in 54 days
It arrived before time, the material seems to be plastic
Unfortunately, the spoons after 4 months did not come. The dispute has returned money.
Stamping with medium quality of processing of edges.
Quality is disgusting, metal is thin, not necessary thing ....
The colors are fantastic and sharp-are you either! My guests are very excited highly recommended and any time like AGAIN!!!
Cool spoons. Delivery city. All OK
Cool)
Thank you for the fast delivery product
To pamper with norms, but there is not convenient. Thin very.
Order came on time. I'm happy with everything! I recommend the store! 5 stars deserved! Delivered on time! Excellent quality product! Excellent seller, prompt shipping/mailing! Thanks for the savings!! Recommend to all! Five stars.