SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MeleStore Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://melestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
4 sizes available：
The first teapot we ordered cracked where the handle joined the main glass bowl within 4 days and the supplier replaced the glass bowl within days of bringing this to their attention. No problem whatsoever since. Excellent service and a lovely teapot for loose leaves.
Excellent product, easy to clean, no exposed screws that may rust and well made stainless steel defuser and lid. You do however have to remove, rinse out tea leaves and replace whole defuser to enable lid to be on to keep tea hot to avoid over brewing
This is really nice. The only thing i'd mark down for is that the glass is a little thin, so there's a good chance of accidental smashing. It's very well made and packaged otherwise though.
Great for one or two mugs of tea, and you can see how strong the tea is.
"I bought this as a gift, but they absolutely adore this little pot. Holds the loose tea lovely."
Absolutely lovely and makes tea time very enjoyable. It's very delicate, so if you want more tea, you might need to order a bigger size. It makes two ordinary cups of tea. I'll do it again!
Brilliant price but also lasts a long time as I have banged this against things way too many times expecting it too smash ! But it is really hard wearing so very pleased. Makes 2 large cups of tea ( we use travel cups)
Cute little teapot, very delicate looking, makes a good cuppa.
Love it! Using it with teapigs loose leaf tea. Gorgeous teapot
Nice, stylish glass teapot, infuser works well. Very happy with this. Would normally expect to pay more for something of this quality.
Easy to use.Can see strength of the tea through the glass. Looks good too.
I got this for a present at christmas and it was to small. Make sure you look at sizes well before you buy. But they are lovely.
"Well made, fine filter minimises leaves in the cup. Clear so easy for judging tea strength, easy to clean. 500ml ideal for 1 mug of tea, with a bit of a top-up."
Lovely tea pot, easy to clean but the corners can be a little difficult
"Cute tea pot , fills 2 cups (600ml). Tea was hot and diffuser did not leak any tea leaves!"
I love this teapot, good size for two people, no traces of tea leaves when poured, the infuser does what it's supposed to do and is very easy to clean, I definitely recommend this product and this company
" Easy to clean tea taste amazing, perfect for 2 people"
The infuser is perfect lovely teapot
Love this teapot. I have a problem with my hands lifting items but this teapot is just the right size and weight for me once filed with water. Would recommend it.
The product arrived in perfect condition. It's beautiful and glass is thick. It works perfect for direct fire from a gas stove. The store was concerned to send it very well sealed and protected. The shipment was pretty fast. I'm very happy with the purchase.
Product of variety quality and very good furniture packing to protect the product… recommended
Very beautiful and design. I do not regret our purchases. This is the 3eme that nou s prenons.ca r to offer its effect.
Great quality of the teapot and the teacups. Recommended store!
Very good quality and packaging, thanks to the store for his care!
Was concerned with the glass thickness, but was as efficient as expected. We soon resistance testing in flame stove. Arrived very well packed