SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MeleStore Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://melestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A lot smaller then I thought it was, but it works well with cut up verges and smaller vegetables or fruits.
Thought will more big but the bowl small relative
Smaller than you think, but works well.
Very useful and cumplw job, the only bad thing I can say is that the photos looked bigest, otherwise perfect foremost.
Like this item very much love how it come apart to clean
excellent product great store fast delivery
It is a very useful device,
Looks like photo shown ! Super chte
Product of very good quality. Very practical
Loved!!! Very practical! Very worth it!
Fast delivered as fashionable. A great sieve,
This bowl drainer is a wonder to Drain the vegetables that we just cooked or other I do not recommend the rice a real pleasure is washed easily it is incredible I recommend thank you to the store
The item is good. The item is good quality. The item was shipped on time. I recieved the item. The item is usable. I recieved the item on time. I recieved the item in good quality. I enioy the item.
I use it to wash rice, but rice will be dropped off
This basket is something for the kitchen! I plan to use for vegetables, fruits and berries. Very convenient and nothing falls out. The quality of the plastic is very good, soft, but elastic and durable, without foreign smell. Recommend! Thank you for the fast delivery! Good luck and success to the store!
Got fast. The thing is very convenient and practical. You could say brilliant. Recommend
The castle was a shvidko. About the goods-diva photo. Selling recommend!!!
Practice I do not know. May is bad.
Fast delivery, quality product. It's fine. Recommend!
Everything has come. Cool colander. Shop recommend
The goods came before the term by the goods is brought to thank the store and AliExpress!!
Excellent thing, only the size is not very large)
Viskas Kaip aprašyta. Pristatymas greitas- per 17 dienų.
Great piece
Nice idea, build quality can be improved