SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MeleStore Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://melestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Among the bad news to me would have liked to Doomscrolling (Word образовано two doom-fate, rock, scrolling-flipping tape that is state, when the alarm обновляешь news паблики and can not focus on something else) Brought you a distraction.
Cool garbage, come in 3 weeks, half orange enough fill.
Thank you for goods
In the city of Omsk parcel arrived for two months. I thought that was lost. Come without any warning, just lay in the mail. Annex Ali just disappeared order from the list. Not know whose fault. Quality-fits the description, thick plastic, no smell.
Good to squeeze good oranges
It quickly. Just like in the description ......
Viskas puiku. Rekomenduoju!
Fast, like, already протэстила.
Thick plastic, the product of high quality, only the bulge that penetrate the pulp fruit it is small so juice from fruit pressed not covered. But well that this juicer is)
Small and convenient, the price to cope with a bang
Ordering such a juicer for the second time, are satisfied, thank you!
Works good accurate to image got a lot of lemon juice
You are 10
All OK, cool squeezer citrine
Perfect. Good quality.
Strong plastic, easy to clean, fast shipping
Goods very happy. thank you!!! Small, neat, you can take on the road
Good juicer. Fast shipping. Well packaged. Light, strong, check in the case.
High quality plastic
OTL
The goods to Moscow came quickly enough, received at the Post Office, Weeks 3-4
The parcel came to the Volgograd region for 2 months for a long time, but I came to give one daughter and I will give this to myself thanks to the store and suppliers
Good
Great .
Usual juicer, for such money is excellent!)