SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MeleStore Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://melestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very pretty
OK
Thank you, quickly and qualitatively. I recommend
Packed was good! All whole
I order not the first time.
Came quickly, comfortable.
Very cool, stylish, comfortable, thank you!
Whoa...The transparent glass will bring you the enjoy of tea. This tea strainer is so easy to use. Put some loose tea leaf into the filter, then add the boiled water to the strainer and cup, then you can enjoy the tea. Very functional and efficient. That's Cool! It is an environmentally friendly alternative to traditional tea sets. Beautiful design. The infuser is the best I’ve ever used. Mother of all Infuser a Must Have! It’s my favorite Infuser EVER! I would still recommend this Creative Pipe Glass to anyone who wants a compact glass of Real Tea that you can put together and store away nicely!
I loved, wine super packaging, the product is such that the image, recommend to the store, arrived much ahead of schedule.
The product is the same as shown in the pictures and arrived before the set time!!!
Cool strainer. Made beautifully, thank you to the store!
The boxes were broken, but the flasks were intact. Thank you store!
It looks funny, how practical, I do not know, I did not check.
Nice thing!
perfect. Safe packed. Delivery 2 weeks to EU
Very good! A good glass flask for brewing. I already did-everything is fine
I thought that it would be smaller, but its real sizes are excellent! Very comfortable thing! Cork does not create unnecessary smells! It feels very fragile, even afraid to put it in boiling water, but everything is OK. It is easy to clean if you do it at once
The bottle is large the same size as the Cup is very wonderful in the liquidation I liked
The goods are broken.
Looks good
Arrive very quickly earlier than expected, in accordance with the description top top top top nothing to say!
Stylish!
Corresponds to the description, in the case tried. Works fine. Pleasant thing for tea lovers
The sieve is very satisfied. However, one came broken. Offered the store to send me a replacement, but I was told to open a dispute for a refund. Returned money within two days
Looks decent, I just wasn't aware that it is so big. Otherwise perfect, recommended.