SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MeleStore Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://melestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you, a good thing
good quality and fast delivery.
Very beautiful all, loved
I loved it! Beautifully cut and petty. Came early. Thank you store
Very good furniture product
High quality nice. Petty. Cut very clean. But is not for coarse material.
Order placed from the Peruvian the 16 of May and met the 3 Jun. Is perfect, and size as described by the store. Of good furniture material.
I loved it, ideal for what we have bought. Ago a cut gorgeous
They arrived quickly in a combined order, cut paper and eva rubber well. No need to talk to the store
Great Thank you very much
Very cool. Fast delivery, 2,5 weeks before Lithuania. Cut well
On pastel paper
It came super good! And very fast, other than that it came very well packaged
Everything is fine! Holes are knocked out perfectly! I'm very happy with the purchase. Came earlier for a week, which is also very useful. I will order other forms.
Ordered with a flower and a snowflake. Snowflake cuts perfectly, the flower is worse. I thought it would be more size
I put 4 stars per q in the picture it looks big, the figure comes out less than 1cm, I uploaded photo of the q i get compared to about 1.5 cm that I already had, order it, all good with packaging and order
This re chulaaaaa
Looks firmly. Very pretty, pastelowa coloring. Great for decoration and kids play. My 3-latka already testowała.
Super, everything works, ordinary paper cuts perfectly, cardboard is already difficult. Clover Fire!!! Thank you store. Recommend.
Satisfied with the purchase. Italy 18 days. Thank you.
The parcel went for a long time, opened a dispute! The parcel came in a torn package, someone opened the parcel
Wonderful, arrived ahead of time, all right. Super recommend 1
Works very well. Thank you.
Very small but the product is great.
Norms