SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MeleStore Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://melestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ok
Is in best condition arrived
Goods are quality. The capsule doesn't get stuck. But while making coffee did not work out-apparently you need to very accurately get into the grinding. Either can not get through or does not brew
Delivery quickly, all quality, for coffee machine perfectly.
Well received thanks for gift electric milk frother
Parcel reached in less than two weeks. Excellent workmanship. Capsule went to кофемашине, only it comes a little tighter in groove by gum, quickly get used to it. Yet spend experiments with quantity and grinding coffee. The main thing that capsule works!
A tent of 10. Not received the packet by A imcidencia logistics, and kindly worried and repaid the dimer, 100% recommended.
Looks fine, just an essay, and concluant
Capsule not tried, but look reliable, weighty made of stainless steel, like точёные, трамбователь too weighty
Fast shipping to CET. Very high quality made. Did not communicate with.
Good product as description not yet tested. Thanks
Well but you only Regains No foam coffee
Hello! All arrived in good condition. Thank for imminent execution of the order. Good luck and success in all.
Works perfectly with the machine and it is good for the planet.
Great replacement for the original capsules Nespresso, important to choose the right grinding Coffe bean coffee. If помолоть is too small, then water pass through the capsule will затруднён. Rough same grinding give taste water with traces of coffee. Grinding Lavazza in vacuum packs is quite suitable.
From different grinding works differently ..... Shorter is better-off))))
good
Works well, fit perfectly the oldish De'Longhi Nespresso EN 124, taste of coffee much better than form plastic capsulas. I can play with preinusion and some extraction parameters (in a way of course). Recommendation
Just as described. The plastic top for filling the cups fits super nicely and avoids spreading coffee everywhere. thank you!.
Very cool goods. Satisfied. Quality at altitude. For future buyers advice, take a push for coffee and a ring that helps to pour coffee. You won't. Brush is not needed at all (in my opinion)
The order came quickly enough, less than a month later. Fully ordered kit with capsules. Looks good. The store is sociable, helped to understand what and why. In the coffee maker are inserted well. I will add feedback after use with coffee.
Comes in with difficulty, probably soon will break the machine. Coffee is weaker than in the capsule factory. But generally normal.
Quality is good. The coffee machine came up.
Capsules of excellent quality, definitely worth their money. Recommend to buy
Everything is fine, now you need to choose the right coffee and will be all good!))))