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Product Details
Customer Reviews (29)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MeleStore Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://melestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (29)
Average Rating:
5 out of 5
5 out of 5
5 stars (28)
4 stars (1)
3 stars (0)
2 stars (0)
1 star (0)
Great quality and the package protects the pot just right :D
Chic thing!
The details painted in gold are made to the contrary, they don't match very well with the recovers where that painting should go. It is a pity because the quality of the product and the idea in whether it is beautiful.
Very good product, looks exactly as advertised. It came in a foam packaging. I was a little scared that it could come broken, but it wasn't. Very good quality glass. It can contain about a cup of tea(a larger cup). Totally recommend it!
Was scared it was going to be broken but everything was all good! Wasnt sure what way the packaging opened but managed to get it and found the ball. Would highly recommend
Description of the goods was accurate, only came with a broken detail
Good quality fast shipping
Great !
the teapot looks gorgeous and it arrived very fast and all in one piece. thank so much!
It’s beautiful. The shipping took one week and the product is in good condition. There are some little scratches on the glass and on the deer but they’re only visible when you look really close. I am very satisfied with my purchase and recommend this product.
beautiful ♡
The goods came damaged, the return of money for the goods supplier did not perform. I do not recommend the supplier very much. I did not contact.
Very beautiful! All is very arrived.
Exceed my expectations also arrived before time absolutely love it and don’t be fooled if you want to buy it from other sites like Amazon the price is 3 times more so come and get it from this store. It’s worth the wait
I took it as a gift to my beloved. I was afraid that everything would come broken, because it was fragile, but I risked it. The guy is very fond of tea, tea ceremonies and said that this is one of the best gifts I 've ever made!
Everything is fine, I liked it very much.
Everything came whole, the kettle is cool, only one upset ordered as a gift for the birthday, and the parcel came with a delay of 40 days. For this I shoot a star
Beautiful I charm, I arrive intact well wrapped, and arrive super fast
It came well packed, although without a box. In general, everything is whole. Except for the knee on the leg, but this is clearly not during transportation happened. Looks nice.
The goods came broken.
Chic kettle, came in a good package, without damage. Took a video of the kettle, you can see on my YouTube channel Annet Elis
A great thing. Taken as a gift. All very much.
Soo soo cute!! Everything came intact and it shipped very quickly, although the handle had a little problem and the magnet didn’t work as well as I thought it would but it’s an easy fix. So worth it for the price.
I absolutely love it. came fast to the us. packed well, nithing is broken. I wish it had a bigger capacity (there are two of us and generally it is barely enough for 2 cups). It is for a single dose of tea, for 1 person. Recommend the product. Works as described, and looks as pictured.
Yay, everything has come! Although the box was well worn. Quality, in life it looks no worse than in the photo. I got to Nalchik CBD in 21 days.