SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MeleStore Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://melestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks decent, done qualitatively. Metal quality will show time.
For DeLong suitable. It's getting good. Coffee doesn't stick. Slightly upset-light, material aluminum. The previous was heavy from stainless steel. But lightning delivery by courier, and the price is normal. I recommend to buy.
Excellent quality, very fast delivery, brought by courier to the door. As a gift, they put a substrate under the temper. I really liked this purchase
Brought home, like not bad quality
Until I tried it on. But something tells me that the store sent for that product.
Well done. Quickly sent sdecom, also a beautiful gift, silicone gasket under the mug put.
Great temper. For home, that's it. Slightly small for the horn Saeko, I'll order another 53mm.
Good inexpensive temper. Better than what was included with the coffee maker. The handle is untwisted.
Delivery fast via 5post. The goods are normal, price tag too.
Excellent temper, good quality, size 53mm. Clearly approached. Thank you, I recommend!)
Tamper is excellent, take boldly
Great thing! Much more convenient than the "native" plastic tamper B coming complete with a coffee maker. With delivery of a small jamb-3 days later than the declared date. But in the parcel added a silicone "mat" for temper. Seller and recommend!
The wooden handle doesn't quite fit flush with the base, but that is a tiny cosmetic issue. Far more important, it fits very nicely into the IMS basket I have for my Breville Infuser, a significant upgrade on the rubbish plastic one that came with it.
Tamper's great! I'm happy with the purchase. Of course, not ideal, but for 500R, all tempers are roughly the same. Quality. The handle is comfortable, the color of the wood is brown, almost the same as in the photos of the store. In my photos, there is more red than in reality. Weight ~ 122 grams. The bottom is polished, but not mirror. Apparently, there is some coating. I took a diameter of 53mm under the basket Saeco poemia-it fits perfectly. The seller put a silicone mat as a gift.
Pitcher is well done, quite light. Everything came intact, packed to a cardboard box. The order was received on time.
Excellent, fast delivery
The item matches the description, good value for money.
In reality, it turned out to be less than imagined. The handle is very light, as if hollow and not wooden, but woven under a tree of fiber and epoxy. Let's see. Work comfortably, effort transmits.
Excellent! It came in a tube.
Neat, polished, below the magnets, so as not to fall out.
Excellent temper, came very quickly
Everything is good, the quality is at the level, the price is quality. Perfectly suited to DeLonghi dedica
Excellent quality!!! Exactly in size 53mm. Super.
Tamper came quickly. In the box put a silicone mat. The product is excellent I advise you to buy.
The main thing is to choose the right size. Came fast, done well