SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MeleStore Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://melestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product excellent, paste very strong, wall mount really good, hold the tube without problem ומתכוונן is great. Invited, saw שטוב, והזמנתי one another. Recommend
This great truth hits very well and is very practical
Super fast delivered, wow great color, much more beautiful than the photo, item as described, AM loved it, great quality
Elle tien for now!
Recommend. Super the checks.
Got cert good quality! Packed in пупыркку. No damage to the No. What will happen next, look in the manual! No contact with.
Bien;
Product as the description. I love a lot. Thanks the store.
Hello! Ordered goods, color white, because it is. Shelf too White Book. It's fast, product quality, install, use, is kept))) supplier recommend.
Concept is simple! It's about this Holder shower! Super!!!
Hi I want to comment that the product meets with my expectations in quality and functionality aside that the store is very attentive to the requirements and responds to all my doubts I wish to congratulate the management aliespress and seller's, highly recommended
not yet tested
Ordered, but did not look. Small.
Arrived in Morocco in 30 days transit. Compliant with descriptions of the store. I highly recommend this seller.
it’s small but it does the work . sticks well , you can bend it , it fits the regular sized showerhead . . i bought another one already lol
Came in earlier than expected. Thanks
good adhesion, adjustable and holds shower good. definitely recommend
Good thing for plastic showers. Keeps well. It came quickly.
Glued to the tile, keeps well. Tile first wipe from dust.
While it stands, in a month I will unsubscribe again
Perfect. Thank you. Very fast delivery and contact with store is perfect.
Arrived quickly, 1 month that I use it, he did not move
ok
Class, glued on the tile keeps perfectly, 233r
really well made and strong, stuck well to a matte tile, highly recommended.