SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MeleStore Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://melestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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good product. works well
Very small!
Thanks
very good product, so accurate and so affordable.
Scales came whole, like everything is fine
Arrived early and enjoyed
Product arrived fast, good condition. We start using it for a while. Good recommended
amazing..just what I needed for my business. store was attentive and shipped very quickly. you won't regret it!
The order was received today on March 28, checked-everything works fine! Thank you very much store!
Manual do not have a blemish long but just use the price for non-killing products random.
Everything looks good. I just don't put batteries on it yet.
Great product only took 2 months am glad ....
General quality of the product rather average but there is no miracle... After, she does the job that is to say that she weighs with consistent results even on repetitive measures. So very good for those who do not need absolute precision (this quo is my case for home kitchen)
Delivery within
Same as the picture, not too thin. Perfect for my needs
Good product damage as the Cable does either not supplied, included in product!!!!!! ¡!!!!!!!!!!!!!
Exactly what I cherchais without me ruining, arrived in addition in less than 15 days!!! Thank you very much
Fits the description of goods on the site. Received. checked. Work.
muy bien
Works as intended. Quality seems good. Does not switch off after some time. Exactly like I need it.
OK.
This scale look is good I’m check the weight is some time is missing 1 g.
The platform is plastic, there is no power supply. Scales work (from purchased batteries) and like exactly-up to a gram.
Very pretty satisfied arrived early thanks to store