SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MeleStore Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://melestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
You have to tape it or put a rubber band to make it close completely to not loose the water that you add inside. If you just close it and put water it will drain completely in the freezer
The article is equal to the description, although it is missing to prove it.
He does not know what order this miracle. At one point realized that I need ice balls. Can be used as a weapon against those who do not know how to park near the house. Threw the ball on the machine, bang, melted and no trace :) shipping latviyu very long
Good, easy to use
Arrived pretty fast well packed. It does not leak and make super icicle!! I recommend
Do not bring, But am comfortable with the item
Cool stuff. Ледышки really turn round. Need, of course, adjust to then pull them, but generally pleased with the result. Although plastic tonkovat.
as described
Arrived sooner than expected, meets with the description. Very useful and good furniture size
5
If it works. Super cool
recommended
Just like in the description, hold need lower part to prevent water выливалась, then horizontal place to pressure распределилось and all OK.
Do not close tightly The neck is too narrow Anything critical
Works, flows, but the ice is cooked
Everything corresponds, but did not try yet
Shit full, leaking
Perfect thanks
Great, thank you very much.
AWESOME. Before received still somewhat suspicious after reading feedbacks here. Just follow the laws of physics and it works great. 1) fill the tube with water, top ball a little more than half. At bottom compress well with hand while filling. As long as the cap is not on, the pressure is too high and it leaks at the bottom. 2) Put the cap on as soon as possible and lay the tube horizontally. The pressure making the leak will disappear now and the cap creates a vacuum underpressure. 3) distribute the minimal air over the balls ( freezing expands ) and place the tube horizontally in the freezer. Super glad with this. Thanks!
It does not close tightly, when pouring water it is necessary to hold, or somehow fix with elastic bands. But the ice is excellent, the balls are large, as desired. Fill with water it is not necessary completely, or then I opened when frozen, but nothing leaked
Ice Maker as a whole works, freeze only horizontally, it is difficult to get ice, and so the function performs
When water is poured, constantly opens, water flows out. Well, and so ZBS form, if you mess around
All OK
Very accurate description. Love it!