SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MeleStore Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://melestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Norms for this price
Quality is good, recommend
Mills came quickly, very qualitatively packed, and the Mills themselves and the box itself, so everything came whole, thanks to the store. Everything works, the price is very good, I'll order one more for a gift.
Delivery in time. Packing is great. The product corresponds to the description.
Delivery fast for a week. Despite the good packaging, one Miller has cattle at the lid in the place of the lock. I will try to open a dispute
Super fast shipping! 5 days! Packing fire, nothing damaged, can for gift
One mill came broken .. Seller does not respond
Excellent everything quickly came.
The product is at a high level. the delivery is very fast. I recommend
The pepper/Salt set arrived quickly and complies with the description. The 2 devices work very well.
Excellent Mills
Super fast delivery, on the road a little deformed base of the stand, but I think you can fix it yourself.
Mills look very worthy! Everything works. Delivery pumped, ordered 2 pcs, one came on time another for 4 days later. I really like it.
One did not work the bulb. Delivered quickly. Put immediately good batteries.
With delivery times are deceived, so consider this when ordering.
Good Mills, fast delivery, and for 525 rubles for two pieces thank you very much!
I ordered a set. I came very quickly. It's all well packed. At the time of receipt worked))
Fast delivery and product by description, I recommend the store
Everything came in time, the quality is very good, thank you to the store!
Shipping fast. Packing and outer and inner, all in double pooper. The box didn't get hurt. Mills began to sell even better. These mills correspond to the photo and description.
The mills are excellent, the only one pumped up a little package, and one of the Mills came with a Staples plug + stand, but the functionality is, fortunately, not affected. For which 5 *. In fact, the goods are perfect, especially considering that we managed to buy a set for 515 rubles-in general a gift. Melet well, 4 AA batteries are used
In contrast to the same previous Mills, these plastic smells stronger. I hope it will fade when I fall asleep to eliminate the smell.
The parcel was received, everything is fine, the Mills tested, work. Thank you store.
good
The goods came quite quickly, two weeks. Krasnoyarsk territory, Sharypovo. Everything is well packed, everything is whole, without scratches. Thank you store. Recommend.