SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MeleStore Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://melestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The opener came quickly, not yet tried
Thank you! Quality is good.
It's fast
Very happy with the product bought, arrived soon, even before the initial date scheduled, highly recommended store!!!
Only for plugs of Cork. For plastic is too weak. This can be seen in the video demonstration of, it open is wooden cork.
excellent
Perfec
Simple but excellent product. No need for power, easy sticking into the cork and in the third pumping it was already out. I payed three times more and bought an automatic one and it was not strong enough to take off any cork. The product arrived in less than three weeks to Istanbul. Thanks.
Very well received quickly
Haven't tried yet, try-will add a review.
Wine opener was last month. Not really tried, but looks massive
In accordance with the.
Product meets as promised, injected air into the bottles making expel the cork. The quality of some Pieces looks fragile.
Ne LOVE ya could occupy and works… I quite liked the idea put air to pull the cork love him…
Quality goods .... Now to see if ca works as well as on the video ...... Good store .... Thanks,♂️
OK.
Nice wine opener, quickly came. Have bought one as a gift. Now buy two
Everything perfect, it works very well
Received in Gomel in 28 days after order. Cool thing. But if the cork is tight in the bottle, then you need to apply a little effort, but it's much easier than dragging a cork with a corkscrew. This pump can open a bottle that not every man will open a regular corkscrew. The store is well done, super!
Quite working tool
The order came quickly, in 24 days. Looks good. Lubrication is even present. I didn't try it. Later I will add a review.
Perfect, it's great
Exactly what I wanted. Sent quickly, with the store did not have to communicate.
Cool thing. I liked it. It is necessary to order more pieces 5 for gifts
I buy for the third time as a gift, the quality is satisfied.