SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MeleStore Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://melestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm excited, everything fits beautifully and delivery time is short
Very fast delivery, quality as expected, will shop again.
Arrived all OK. Soon arrived I removed the protectors of packaging and waited about 15min to stabilize and after that measured with porecisão. Did a test with the weight that comes along and it made the correct measurement.
Excellent product, very precise, I highly recommend to buy it!
OK
Excellent store. Product as described. Thanks a lot!
Watch the bomb, think to them very suitable expression quality-price. For reasonable money very decent. Past buy Raschke, in the subway, the ruble, full hat, toy, and the direct, fire! Show clearly the plummet-фигирька, legs-фигошки, level-шмуровень! Come quickly, a week ahead of time. Shorter recommend
looks bigger in the picture
Bon produit race.
Still not tested, but finds it all in order.
Top
great reloading scale love to USB power cord.. accurate down to 50 mg
Top, but the mass of 20g is wrong or the Scale .... will check on another scale.
Very good product, arrived very fast.
Skide godt Egon
Beautiful accurate precision balance
All OK, recommended!!!
Crumpled box The rest is super With the store did not communicate The parcel went without tracking In general, I recommend that I take other scales from this seller, as I myself made a mistake and ordered for 20 grams, and now it turned out that I need 50 grams of.
Everything corresponds to the description, well packed, the Assembly is also good.
The scales arranged me, 0,1 grams are kept confident. Weak packaging, laughed, risky for such a product. I can recommend for purchase.
At first glance good. For accurate indicators, you need to set a level, and to the real level it has nothing to do with it. You put on the scale of the Giric and twist the legs until the testimony becomes even. I checked with Soviet gyrics.
Good scales
impeccable
Fast shipping, to Mx, has good accuracy, and super sensitivity, super optimal packaging arrived in perfect condition I recommend the item
This item can be weighed very accurately. Moreover, the response of weighing is very good. The negative is that the main body is too light and the installation is not stable. If the body is made of aluminum instead of plastic, the evaluation will be even better.